Change Recruitment are currently working with an established professional services business based in the heart of Weston-super-Mare. We are looking for a Customer Service Administrator who are enthusiastic about providing excellent customer care. Ideally you will come from a customer service background be it office, retail or hospitality based with a desire to grow your experience within a professional office based environment.
Responsibilities for this role include:
- Communicate professionally, clearly, accurately and effectively with internal and external customers through various channels.
- Accurate maintenance of the operational databases and customer files.
- Take personal responsibility for reading and using the team training resource
- General housekeeping duties scanning and photocopying
- To assist where necessary to ensure the smooth running of the department
- Be confident in decision making and finding the best outcome for the client and customer
- Meet performance indicators, as agreed during performance reviews.
This is a role where you will get to talk to a variety of different customers primarily over the phone, but with some email correspondence. You will have the ability to quickly establish a customer’s requirements in order to provide the best possible support you can.
If this sounds like you, then please apply today!
Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates