Technical Support Administrator

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My client, an established business with its UK offices based in Clevedon, is looking for a Full Time Technical Advisor to join their team. This is a key role in providing support to its customers, and as such needs a candidate who is a good communicator and is tech savvy. Experience working in a similar role is desirable, however someone with good customer service skills and an interest in IT / graphic design would also be considered.
 

Key Responsibilities; 

  • Taking incoming technical phone calls from customers
  • Establishing faults customers have with products and diagnosing the issue
  • Resolving the fault over the telephone using diagrams and reports to assist you
  • Booking engineers to meet with customers to fix product faults if a resolution over the phone is not possible
  • Picking and sending out parts to customers for engineer visits
  • Logging data into the CRM system
  • Assisting with other ad-hoc duties


Essential Skills/Experience; 

  • Worked within an office environment
  • PC Literate
  • Good attention to Detail
  • A keen interest in IT
  • Full UK Driving License 


Our client is offering a salary of £19,000 per annum and you will be working 9am-5pm Monday to Friday. 
 

Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.

Permanent
8 October 2021
Customer Service & Sales Support
Customer Service Administrator
North Somerset, Clevedon
£19,000

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