Technical Support Administrator

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My client, an established business with its UK offices based in Clevedon, is looking for a Full Time Technical Advisor to join their team. This is a key role in providing support to its customers, and as such needs a candidate who is a good communicator and is tech savvy. Experience working in a similar role is desirable, however someone with good customer service skills and an interest in IT / graphic design would also be considered.
 

Key Responsibilities; 

  • Taking incoming technical phone calls from customers
  • Establishing faults customers have with products and diagnosing the issue
  • Resolving the fault over the telephone using diagrams and reports to assist you
  • Booking engineers to meet with customers to fix product faults if a resolution over the phone is not possible
  • Picking and sending out parts to customers for engineer visits
  • Logging data into the CRM system
  • Assisting with other ad-hoc duties


Essential Skills/Experience; 

  • Worked within an office environment
  • PC Literate
  • Good attention to Detail
  • A keen interest in IT
  • Full UK Driving License 


Our client is offering a salary of £19,000 per annum and you will be working 9am-5pm Monday to Friday. 
 

Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.

Permanent
24 March 2022
Customer Service & Sales Support
Customer Service Administrator
North Somerset, Clevedon
£19,000